Return Policy and Exchanges

New, unused stock items purchased from ShowFire Displays, Inc. – frames, stands, hardware and accessories – may be returned within fifteen (15) days of receipt for a refund.

Display kits: if you ordered a kit (hardware plus a printed graphic), you can return the hardware within 15 days for a refund of the hardware portion of the kit price. The printed graphic itself cannot be returned.

Not returnable: printed graphics (including graphic-only and replacement graphics), table throws, table covers and table runners, and flags (feather, teardrop, Bandera, blade, Falcon and Mamba flags), because they are printed to order.

To return or exchange all or part of your order, contact us for a Return Merchandise Authorization number (RMA#) by emailing sa***@**************ys.com. A refund will usually be issued within 15 days of our receiving the returned item.

There will be no refunds for graphic design services.

It is the customer’s responsibility to inspect the product upon receipt of the order. Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at 844-203-6588 to report damage which may have occurred during shipping. Keep all original packaging materials for inspection.

All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within fifteen (15) days of the receipt date, and all items must arrive at our warehouse within ten days of the return request.  All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

  •     All returned items must be repacked and returned in their original packaging for protection.
  •     The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection.
  •     Return merchandise received back damaged will not be credited.
  •     Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
  •     No returns are accepted on printed graphics or on any product printed with custom text, imprinting or artwork. The hardware in a display kit can still be returned as described above.
  •     Once a proof has been approved, there can be no refund on the custom product or change of shipping method.
  •     No refunds will be given for expedited deliveries that do not arrive on time.

ShowFire Displays Inc is not responsible for shipping costs or damage on returned items. We recommend that you use a delivery service that can be tracked and or insured.

Warranty

ShowFire Displays Inc warrants all products against defects in materials and workmanship when properly assembled and used.

Warranty exclusions

This warranty does not apply if the product or any other equipment upon which the product

(a) has been altered by the users or any unauthorized party,

(b) has not been installed, operated, repaired, or maintained in accordance with instructions

(c) has been subject to abnormal physical misuse, negligence, or accident;

(d) is for testing or demonstration purposes for which purchaser does not charge a purchase price or

(e) defects are caused by extraordinary environmental influences or by other circumstances of which Showfire Displays Inc is not responsible.