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General FAQs

How long does it take to receive my order?

The turnaround time for receiving your product is usually found on the product page. If you need a rush order or overnight shipping, please call or email us. We will do our best to accommodate your needs.

 How do I choose a trade show display?

First, determine the size of your booth. Booth size will help determine your display size. Second, determine how many trade shows do you anticipate participating in during the year. Also, it’s important to determine upfront if you will need to change up or expand your display. Third, your budget is critical in determining the size and type of display you can afford. The display is the most important component of your booth. So be sure to budget enough.

How much lead time should I allow for ordering a product or service?

We highly recommend that you order your trade show display as far as possible in advance of your next trade show. We understand that sometimes the timing of your order if out of your control. We will work with you in order to meet your deadlines, if at all possible.    Back to Top

Where are the artwork templates located for download?

Graphic templates are located on the product page under the tab, “Graphic Templates”. Click the tab and you will see graphic templates to download. If you have any questions about the graphic templates, don’t hesitate to call us.

How do I order a product from ShowFire Displays?

You can order either by using our online shopping system or you can give us a call and place your order by phone. Whichever way you choose, we will make sure that every aspect of your order is correct. We will notify you if there are additional items we need from you, especially if your order includes artwork that needs to be uploaded.

Can I place an order by phone?

Yes you can. We will be happy to assist you by helping you place your order using our online shopping system. This ensures that we have proper documentation for your order.

Do your products come with warranties?

Yes. Most of our products come with a lifetime hardware warranty against manufacturing defects. The remainder of our products have warranties but they vary in length from 5 years to 90 days. Most graphics will have a one year warranty against production defects such as fading, defects in material, etc.    Back to Top

My Account

How do I create an account?

Click “My Account” located on the menu bar at the top of any page of our site. On the My Account page, type in your email address and a password and click the “Register” button. You will immediately be logged into your account. You will also receive a welcome email containing your account username.

How do I edit my account information?

Click “My Account” located on the menu bar at the top of any page of our site. If you are logged in, click on one of the “Edit” links to edit your account information. If you are not logged in, type in your username and password and click the “Login” button and then choose the “Edit” links.

I forgot my password. What do I do?

Click “My Account” located on the menu bar at the top of any page of our site. Under the “Login” button click on the link, “Lost your password?” On the next screen type in your email address and an email will be sent to you containing a link for resetting your password.    Back to Top

My Order

How do I know when my order has shipped?

Click “My Orders” located in the page footer under the header, My Cart. On the My Orders page, type in the Order ID and the Billing Email. The next screen will contain your order status.

How do I change or cancel my order?

To change or cancel your order please contact our customer service department at 844-203-6588 or by email at [email protected].

My order never arrived?

Log into your My Orders page. Check the status of your order. Make sure it has been shipped. If your order has a shipment tracking number, check with the shipper to confirm the status of your package. If your package shows a “delivered” status, please call us at 844-203-6588.    Back to Top

Returns

Unwanted returns

You may return unwanted products. If you are returning a product due to order cancellation or for any other reason that isn’t a warranty issue, then Showfire Displays reserves the the right to inspect the product before accepting the return. Unwanted returns must be returned within 30 days of the original shipping date. Showfire Displays will not accepts the return of used products, custom made products or printed graphics. A 25% stocking fee may be applied to each return.

Can I return custom printed products?

No. Custom printed products can not be returned since they are useless for anyone except for the person that ordered them. Returns will not be accepted on customer approved artwork that contains errors.

How do I return my product?

Please call us at 844-203-6588 to receive instructions on how and where to return your product.    Back to Top

Billing

When will my credit card be charged?

Your credit card will be charged when your order is shipped. All credit card information is processed using 128-bit SSL protection.

Do I have to pay taxes on my order?

You will have to pay taxes on your order if the home address of the payee is located in Texas.    Back to Top

Graphics

What is the process if my product comes with graphics?

Once an order that has graphics associated with it has been placed, you can upload your graphic art files. First, locate and download graphic templates for your product. The graphic templates are located on the product information page under the tab, Graphic Templates. Second, prepare your graphic file to meet the artwork guidelines located here. Third, upload your artwork files. The link to the upload file page is located on the menu bar at the very top of any page of the website.

Where are the graphic templates located?

The graphic templates are located on the product information page under the tab, Graphic Templates. Click on the graphic template you need and download to your computer.    Back to Top

Explain the graphic template guidelines.

The graphic template contains all the details needed for a graphic designer to design a graphic to fit the product you ordered. The template will usually describe the acceptable file formats, font requirements, and the dimensions for the bleed area, finished size and safe area. The outermost line, the bleed line represents the trim line. The bleed area goes all the way to the edge of the art board. This area is not visible when the display is set up. Bleeding ensures that there are not unprinted areas. This is where the graphic is physically cut. The background color/image should extend into this area. The finished size line is the area of art that is visible after the product is finished. The safe area is the place where all your artwork is located.    Back to Top

What file formats are acceptable?

• Adobe PhotoShop CS5 or below (PSD, TIFF)
• Adobe Illustrator CS5 or below (AI, EPS)
• Adobe Acrobat PDF
Photoshop and Illustrator files are preferred, as they are more suitable applications for large format printing.
All files will print in the CMYK format. Please provide the layered native files if color matching to a specific Pantone color.

What is the recommended image resolution?

For best results, we recommend setting files up at 100 – 150 dpi (dots per inch) at full print size. Graphics with dpi’s greater than 150 will create unnecessarily large file sizes without any visible gain in print quality.    Back to Top

How do I upload my artwork files?

On the top menu bar of any page of the Showfire Displays website there is a link titled, “Upload Artwork”. On the upload page you have two options. You can upload to Dropbox or you can upload by FTP.

How soon will I receive my graphic proofs?

After you have uploaded your artwork, the turnaround time to receive digital proofs is usually 1-2 business days. You will be required to give written approval that the proofs are acceptable before printing begins.