Most orders arrive about 3–6 business days after you approve your proof: we ship within 2 business days of proof approval, and ground delivery usually takes 3–4 business days. You’ll get your proof within 1 business day of sending your artwork. Need it sooner? Call 844-203-6588 or email sa***@**************ys.com and ask about expedited shipping.

Start with the space you’ll be using, then think about how often you’ll use the display, whether you’ll want to change graphics or add pieces later, and your budget. Not sure which one fits? Email your logo to sa***@**************ys.com and we’ll send you a free design mockup within 2–3 days, no obligation.

Order as early as you can before your event. A typical timeline is a proof within 1 business day, shipping within 2 business days after you approve the proof, and 3–4 business days in transit by ground. Put your in-hand date on the artwork upload form and we’ll confirm whether we can meet it. If timing is tight, call us – we’ll do everything we can to get it there on time.

Graphic templates are located on the product page under the tab, “Graphic Templates”. Click the tab and you will see graphic templates to download. If you have any questions about the graphic templates, don’t hesitate to call us.

You can order either by using our online shopping system or you can give us a call and place your order by phone. Whichever way you choose, we will make sure that every aspect of your order is correct. We will notify you if there are additional items we need from you, especially if your order includes artwork that needs to be uploaded.

Yes you can. We will be happy to assist you by helping you place your order using our online shopping system. This ensures that we have proper documentation for your order.

Yes. One Choice and RPL fabric pop up display frames carry a lifetime warranty against manufacturing defects, and printed graphics carry a 1-year warranty against production defects such as fading or material defects. Warranty terms on other product lines vary – they are listed on each product page, or just ask us.

Once an order that has graphics associated with it has been placed, you can upload your graphic art files. First, locate and download graphic templates for your product. The graphic templates are located on the product information page under the tab, Graphic Templates. Second, prepare your graphic file to meet the artwork guidelines located here. Third, upload your artwork files. The link to the upload file page is located on the menu bar at the very top of any page of the website.

The graphic templates are located on the product information page under the tab, Graphic Templates. Click on the graphic template you need and download to your computer.

The graphic template contains all the details needed for a graphic designer to design a graphic to fit the product you ordered. The template will usually describe the acceptable file formats, font requirements, and the dimensions for the bleed area, finished size and safe area. The outermost line, the bleed line represents the trim line. The bleed area goes all the way to the edge of the art board. This area is not visible when the display is set up. Bleeding ensures that there are not unprinted areas. This is where the graphic is physically cut. The background color/image should extend into this area. The finished size line is the area of art that is visible after the product is finished. The safe area is the place where all your artwork is located.

We accept .AI, .EPS, .PDF (preferred – high-resolution or vector), .PSD, .TIF and high-resolution .JPG files. If you send an Adobe Illustrator file, convert all fonts to outlines and save it as EPS, and include any linked images. All files print in CMYK; if you need to match a specific Pantone color, send layered native files.

Build your file at full scale at 125 DPI minimum, or at half scale at 250 DPI minimum. Higher resolution makes files larger without a visible gain in print quality.

Click “Upload Artwork” in the top menu of any page. Fill in your name and email, put your order number, phone number and in-hand date in the message box, and attach your files. You’ll get an email confirming we’ve received them.

Usually within 1 business day of receiving your artwork. For RPL, SilverStep, Silverwing, Econoroll, feather, Falcon and Mamba flag orders, artwork received before 12 PM Central gets a proof the same day. We need your written approval before printing; proofs approved by 4:30 PM Central go into production the next business day.

Click “My Account” located on the menu bar at the top of any page of our site. On the My Account page, type in your email address and a password and click the “Register” button. You will immediately be logged into your account. You will also receive a welcome email containing your account username.

Click “My Account” located on the menu bar at the top of any page of our site. If you are logged in, click on one of the “Edit” links to edit your account information. If you are not logged in, type in your username and password and click the “Login” button and then choose the “Edit” links.

Click “My Account” located on the menu bar at the top of any page of our site. Under the “Login” button click on the link, “Lost your password?” On the next screen type in your email address and an email will be sent to you containing a link for resetting your password.  

Click “My Tracking” in the page footer, enter your Order ID and billing email, and you’ll see your order status and tracking.

To change or cancel your order please contact our customer service department at 844-203-6588 or by email at sa***@**************ys.com.

Log into your My Orders page. Check the status of your order. Make sure it has been shipped. If your order has a shipment tracking number, check with the shipper to confirm the status of your package. If your package shows a “delivered” status, please call us at 844-203-6588.

New, unused stock items – frames, stands, hardware and accessories – can be returned within 15 days of receipt. If you ordered a display kit, the hardware can be returned within 15 days for a refund of the hardware portion of the kit price; the printed graphic can’t. Printed graphics, table throws, covers and runners, and flags aren’t returnable because they’re printed to order. Email sa***@**************ys.com for an RMA number first; items must reach us within 10 days of the request, unused and in their original packaging. Shipping charges aren’t refundable, and a restocking fee of up to 25% may apply. Full details are on our Return Policy page.

No. Printed graphics, table throws, covers and runners, and flags are printed to order and can’t be returned. If your order was a kit, the hardware can still be returned within 15 days – only the printed graphic can’t. We also can’t accept returns on approved artwork that contains errors, so please check your proof carefully.

Email sa***@**************ys.com or call 844-203-6588 within 15 days of receiving your order to get an RMA number. Ship the items back unused, in their original packaging, with the RMA number on the outside of the box, so they reach us within 10 days of your request.

Your card is charged when you place your order. If anything is refunded, the refund goes back to the same card. All credit card information is processed using 128-bit SSL protection.

Many states require sales tax. If sales tax applies in the state your order ships to, it’s shown at checkout.